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FAQ overview

Questions

REFUNDS
SHIPPING

Answers

Returns
What is the return policy?

If you're not completely satisfied with your LUVVITT product, you may return it within 30 days of your purchase for a refund.

The costs you may be responsible for regarding returns include:

  • - Postage for mailing back your old product
  • - Up to 15% restocking fee on all items may apply. 

     
Where do I return the product?

You may return the products to:

LUVVITT LLC

Order  #
4125 218th St.
Bayside, NY 11361

Please make sure to return your product with method that includes a tracking number.



How long does it take to receive the refund?

Once we receive your return please allow us 5-7 business days to process your refund. Please note that 
it may take an additional few business days for you to receive your refund through your bank if you have
used a credit card.  

 

How do I obtain a refund for a LUVVITT product I purchased from another authorized reseller?

LUVVITT's refund policy only applies to purchases made from LUVVITT.com. Only the re-seller has the ability
to refund the money you paid to them. LUVVITT was not involved in the direct transaction and, therefore, does
not have the means to extend the refund.

Please contact the reseller where you made the original purchase to find out their refund policies.

Shipping
Do you make international shipments and how much does it cost?

Yes, we ship almost to anywhere in the world. You can simply add the product to your shopping cart and check the different shipping
methods and related costs offered simply by entering your country, city and postal code information. 


How can I track my shipment?

Login to your account, click on "view order" link next to the item you want to track. On the detail page, click on the red "track order" link.

Alternatively, from the top manu bar, you can go to Support>Track Shipment and enter your tracking number that was provided on the
shipment notification email we sent you. 


How long does it take to ship my order?

Most orders ship within 1-2 business days. International orders may take a little longer as they need additional documentation.  

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