Was 'Error 53' An Apple Sales Ploy?
This entry was posted on Thursday, February 18, 2016.
Now lawyers have started investigating exactly what happened and why Apple software engineers haven't released a fix, forcing iPhone users to replace their devices at an astounding rate. Some have questioned whether the move was a ploy by Apple to boost sales of their flagship smartphone device. Some have said the move was intended to force users to abandon "unauthorized" iPhone retailers and choose only authorized Apple dealers to repair their phones.
Regardless of the reason, the entire issue seems to be heading to court.
That's because the latest tweak to Apple's iOS 9 software renders the device useless if someone other than an Apple technician tinkers with the home button. The phone is wiped and shut down before displaying an "error 53" code.
That error came to the fore after The Guardian highlighted the matter this month. Now the law firm PCVA, based in Seattle, wants to prove that Apple is behaving illegally by knowingly disabling the devices and punishing users for not using its own, more costly repair service. It's seeking enough complaints to trigger a class action that could lead to compensation for multiple affected iPhone users.
Apple claims that the error is caused by a precaution put in place to stop the iPhone's fingerprint sensor being exploited. "We take customer security very seriously and Error 53 is the result of security checks designed to protect our customers," the company said in a statement.
You can read more about the issue here. In the meantime, iPhone 6 users beware!