Apple’s Dead Pixel Replacement Policy Details Bared!
Ever wondered how folks over at Apple decide how and when to replace your Mac products with dead pixel issues? Well, a recently leaked document could help you figure out! Eagle eyed folks over at BoyGeniusReport
have come across an internal Apple document that describes the conditions under which a dead pixel affected product would be replaced or repaired for free.
Apple provides its employees with a table showing the acceptable number of pixel anomalies for each product range. Interestingly, Apple hasn’t named any products here. Since all Apple gadgets use LCD technology, all we need here are the screen sizes – which in itself is a good clue. For all Apple gadgets that has screen sizes ranging from 1 to 3.5”, even one dead pixel should warrant a replacement. Rejoice all you iPhone, and iPod users! Going up the screen size ladder, we have the iPad with its 9.7 inch screen which could have up to three dead pixels.
If the number is higher than this, your iPad would be either replaced or repaired. Then we have the MacBook Air with its 11.6 inch display to the ones that measure 15.2 inches across which will need more than 4 dead pixels to warrant a replacement. Large LCD displays can have up to 9 dead pixels before warranting a replacement.
Have you had any issues with Apple’s replacement procedure when it comes to issues related to dead pixels?